Junior Account Manager

This role will be working closely with other internal teams/employees, to provide class leading support to our varied customers during the account management and sales of IT systems and solutions. The role is varied, engaging and encompasses a wide range of organisational and sales skills required to maintain the standard of services the company provides to its clients

The role will manage a number of customer accounts, working with the Senior Account Manager, other Account Managers, Head of Sales and Sales Support team to achieve excellence for our customers

While the items on this document form the core of the day-to-day role, additional activities maybe requested of you, and therefore a goal-oriented mindset and exceptional organisational skills are required to be a part of this team. As a pro-active member of the team, you would be expected to help in any reasonable request.

Some of the skills we are looking for include: –

• Excellent organisational and multi-tasking skills
• Good Time Management
• Good organisational skills, able to handle multiple tasks and meet deadlines
• Good customer service skills
• Good general education
• Administrational experience
• Experience of using ICT including Excel, Word, outlook and management information systems such as Dynamics 365
• Able to demonstrate good accuracy and attention to detail
• Ability to work under strict, and often tight, deadlines.
• A team player with high level of dedication
• Have excellent communication skills and be customer service orientated.

Communication

• Communicating with the company’s customers on a regular basis
• Holding regular meetings with all of the accounts under your stewardship and where possible, face-to-face
• Communication in writing of the outcomes of all face-to-face meetings and conference calls
• Communication with service delivery teams within the business via email, telephone and face-to-face, whichever is appropriate
• Communication with the Sales Support team to ensure that quotes, proposals and other documents are issued in a timely fashion

Systems & Reporting

• Working with the Sales Support team to ensure that information about your customers is kept up to date in our systems
• Using the systems to produce reporting on data about your customers, including spending performance and other metrics

Specific Duties

• Manage an assigned number of existing customer accounts ensuring the company provides an excellent standard of customer service whilst being responsible for developing long-term relationships with customers and overseeing the sales/services provided, including cross selling.
• Regular face-to-face meetings with customers based on our Account Management Processes
• Responding to/making telephone calls and emails to customers, in particular those contacts that work within your designated accounts.
• Reporting to customers about their IT related assets and services
• Reporting to the Senior Account Manager regarding the performance of your customer base including managing and delivering on your sales targets and KPIs.
• Keeping well-organised files and records of the business activity through internal sales tools i.e. Outlook and the ESP Intranet System (CORE)
• Working with the Sales Support team to produce and maintain accurate written records of meetings held with customers
• Raise internal and external conflicts with Management and provide solutions to customers in a timely manner.

General Duties

• While the above sections form the core of the day-to-day role, additional activities maybe requested of you, and as a pro-active member of the company you would be expected to help in any reasonable request.

Reporting To

Senior Account Manager

Direct Reports

This role currently has no direct reports.

Working Closely With

• Senior Account Manager (who reports to the Head of Sales)
• Other Account Managers
• New Business Team
• Technical Manager
• HR Manager
• Sales Support team
• Other staff as deemed necessary

Within the Junior Account Management role, there are several specialisms that could be undertaken as the role develops.  However, the more likely path that you will take is promotion to an Account Manager, where you will be responsible for handling larger customers and more overall users than at Junior Account Management level.  Account Managers are then able to look ahead to Senior Account management posts.