About the Role
This role will be working closely with other team members, to implement class leading technical projects to our varied customers. The Role is varied, engaging and encompasses a wide range of organisational skills required to help the Sales and installations teams to perform to levels of excellence in all areas. This position will routinely be liaising with other departments within the organisation, especially the Installations, Support, Security and Sales teams.
This varied and engaging role covers many disciplines, including but not limited to VoIP, Microsoft server Networks, Backup solutions, Office 365, Network security, connectivity fireawall and end user experience.
Person Specification
- Some of the skills we are looking for include:
- Excellent organisational and multi-tasking skills
- Organised, disciplined and punctual
- Good organisational skills, able to handle multiple tasks and meet deadlines
- Good customer service skills
- Good general education
- Excellent analytical and problem-solving skills
- Experience in VOIP,
- Experience of Office 365
- Experience of Microsoft server networks
- Experience of project planning and scheduling
- Ability to work under strict, and often tight, deadlines.
- A team player with high level of dedication and self-motivation
- Excellent telephone manner
- Excellent Email grammar
- Must hold a UK Driving Licence and be willing to travel throughout the UK.
- Have a pro-active approach with the ability to prioritise and work unsupervised.
Key Responsibilities
Communication
- Communicating with other teams within the company via telephone, email, in person and Microsoft Teams Channels.
- Liaising with other departments within the business for planning, timelining and scheduling projects,
- Ingesting information from all main technical areas of the business to provide a secure, reliable and fit for purpose technical solution to clients, along with timeline of implementation, licensing requirements and hardware needs.
- Responsible for own workload and to raise any concerns or to Technical Manager.
- Build Customer relationships.
Systems & Reporting
- Creating and updating project plans for the installations team to follow
- Updating accompanying systems on planning progress
- Outputting required specs for Sales team to quote to clients
Reporting Structure
Reporting To
Technical Manager
Direct Reports
This role currently has no direct reports.
