Is your IT provider too slow to respond?
Get faster answers from a Sheffield team that typically answers support calls in under one minute.
135 Edmund Road, Sheffield, S2 4ED
EST. 2002
Providing faster IT for businesses since 2002
Summary of our last 30 days.
We look after computers for Business Owners!
OK, so that might sound like a bit of a weird statement to put on our page. We look after computers for Business Owners – because you don’t want to! However, you can find out more about why we’re starting to roll out this phrase by reading one of our recent blogposts here What does your business do? In the meantime, what does it mean? Well it means that we take care of your IT Systems within your business. We only bother you with the things you need to know about. Other than that, we’ll deal with it for you. If you have someone in house that we can communicate with rather than you, the business owner, then great, we’ll do just that. We mostly work with businesses from 25 – 50 staff – it’s our bread and butter.
Although we do have customers smaller and larger than that. We work with different people across those organisations. Some businesses nominate an IT contact, some businesses expect their Finance Director (FD) to be responsible for communicating with us. Others want their Operations Director or Manager to deal with it. Either way, we’ll take the hassle away from you and Look after the computers (and all of the associated computers, software and other things) for your business and make it as light-touch as possible for you IF that’s what you want.
What are ESP talking about?
Latest News
If you do one thing today, make sure multi-factor authentication (MFA) is enabled for every Microsoft 365 account, starting with administrators. Microsoft reports that more than 99.9% of compromised accounts it has observed did not use MFA, which shows how much protection an extra verification step can provide.
That is the first priority, but it is not the whole security plan. Microsoft 365 stores email, documents, identities, shared files and often some of the most commercially sensitive information in a small business. Protecting it means securing identities, devices, email, data and backups together rather than relying on one setting.
This Microsoft 365 […]
Browser add-ons have a funny reputation. They feel “small”. A quick install. A tiny productivity boost. A harmless little helper that lives in your toolbar.
But in practice, a browser extension is more like a micro-SaaS vendor sitting inside your browser session. It can see what you see, interact with the pages you open, and sometimes access the same cloud apps your business runs on all day.
That’s why a browser extension security check matters.
Not because every extension is bad, but because it only takes one over-permissioned add-on […]
When remote IT support cannot resolve a problem, the next step should be a clear escalation process rather than more of the same troubleshooting. Depending on the fault and your support agreement, that may mean an on-site engineer, replacement hardware, escalation to a specialist or third-party supplier, or a temporary workaround that keeps the business operating while a permanent fix is arranged.
Remote support is ideal for software, configuration and access problems, but it cannot replace failed hardware or repair damaged infrastructure. This guide explains where remote support ends, what escalation should look like and what your support contract should cover.
What […]
