Support Desk Senior Engineer

We are seeking a highly skilled and motivated individual to join our industry-leading Managed Service Provider (MSP) team. This role involves close collaboration with fellow team members to deliver exceptional support to our diverse clientele throughout the consultation and sales phases of IT systems and solutions. The position is dynamic and engaging, requiring a broad spectrum of organizational skills to ensure the Support Team consistently achieves excellence across all areas.

• Proven ability to manage and prioritize multiple tasks effectively in a high-paced environment.

• Strong organizational, time management, and punctuality skills.

• Exceptional analytical and problem-solving capabilities.

• Proficient in providing support for workgroup and domain-configured machines.

• In-depth experience with Microsoft Office 365 and Exchange Online support.

• Extensive experience in administering and supporting Microsoft server networks.

• Proficient in managing and maintaining Active Directory environments.

• Skilled in creating and managing Group Policy Objects (GPOs).

• Capable of working efficiently under strict and often tight deadlines.

• Demonstrated ability to meet deadlines while working within operational constraints.

• High level of dedication and self-motivation, with the ability to work effectively as part of a team.

• Excellent customer service skills with a professional telephone demeanour.

• Superior written communication skills, particularly in email correspondence.

• 5+ Years in the IT Industry, preferably with MSP experience.

• Full driving license required.

• Collaborate with various internal departments, particularly the Projects and Sales teams, to streamline operations and enhance customer satisfaction.

• Provide comprehensive support across multiple disciplines, including VoIP systems, Microsoft server support, end-user device support (predominantly Windows 10 and 11), Office 365 Email and SharePoint support, Entra, Wi-Fi connectivity, and router, firewall, and internet connection troubleshooting.

• Diagnose and resolve networking issues.

• Research and identify optimal solutions for customer challenges.

• Investigate and rectify failed backup solutions.

• Analyse and resolve ongoing server performance issues, offering recommendations to enhance system speed and efficiency.

• Close collaboration with the Support Manager to deliver exceptional support to our diverse clientele

This role is ideal for a proactive individual with a passion for IT support and a commitment to delivering high-quality solutions in a fast-paced, customer-centric environment.

Reporting To

Support Desk Manager

Direct Reports

This role currently has no direct reports.