Sales Account Manager

As a Sales Consultant at ESP Projects, you will work closely with internal teams and customers to deliver exceptional service throughout the account management and sales process. This is a varied and engaging role that combines relationship building, commercial awareness and organisational skills to help maintain the high standards our customers expect.

You will manage a portfolio of customer accounts while working alongside the Senior Account Manager, Head of Sales and Sales Support Team to ensure excellent customer outcomes and continued business growth.

Whilst the duties outlined below form the core of the role, we are looking for a proactive and goal-oriented individual who is willing to support the wider business and contribute wherever required.

We are looking for someone who can demonstrate:

• Excellent organisational and multi-tasking skills
• Strong time management abilities
• Outstanding customer service skills
• A good general standard of education
• Administrative experience
• Experience using Microsoft 365 applications and CRM systems such as Dynamics 365, Salesforce or similar
• A proactive approach to sales and customer engagement
• Excellent attention to detail and accuracy
• The ability to work effectively under pressure and to tight deadlines
• A collaborative approach and team-player mindset
• Excellent communication and negotiation skills
• The ability to work effectively with multiple departments across the business

Communication

• Maintain regular communication with customers across your account portfolio
• Conduct regular customer meetings, preferably face-to-face where practical
• Document and communicate outcomes from meetings and conference calls
• Work closely with service delivery teams across the business
• Liaise with the Sales Support Team to ensure quotations, proposals and documentation are delivered promptly

Systems & Reporting

• Ensure customer information is maintained accurately within company systems
• Produce reports on customer activity, spending trends and service utilisation
• Maintain accurate records within Outlook, Microsoft 365 applications and the ESP CORE platform

Account Management & Sales

• Manage an assigned portfolio of customer accounts
• Build and maintain long-term customer relationships
• Identify opportunities for additional products and services through cross-selling and account development
• Conduct Quarterly Business Reviews and other structured account management activities
• Respond to customer enquiries via telephone, email and face-to-face meetings
• Provide customers with information relating to their IT services and assets
• Assist with inbound sales enquiries and new business opportunities
• Work towards agreed sales targets and KPIs
• Understand and utilise financing and leasing options where appropriate
• Work with technical teams to introduce new products and services
• Collaborate with the Marketing Team on campaigns and sales initiatives
• Escalate customer issues and conflicts where required, helping to ensure timely resolution

As with all roles at ESP Projects, flexibility is important. You may occasionally be asked to undertake additional duties consistent with your skills and experience to support the wider business and our customers.

Reporting To

Senior Account Manager

Direct Reports

This role currently has no direct reports.

Working Closely With

• Senior Account Manager
• Other Account Managers
• New Business Team
• Technical Teams and Department Managers
• Sales Support Team
• Software Development Team
• HR Department
• Finance Team
• Other colleagues as required

As your experience develops, there will be opportunities to specialise in specific areas of the business. Potential progression paths include:

• Product Development Specialist – Working alongside technical teams to develop and launch new products and services.
• Connectivity & Telecoms Specialist – Developing expertise in connectivity solutions, VoIP services and telecommunications account management.
• Security Specialist – Supporting customers with CCTV, Access Control and wider security solutions.
• CORE Software Specialist – Working with organisations that require bespoke software and business process automation solutions.