About the Role

This role requires working closely with other team members, to provide class leading support to our varied customers during the installation and configuration of IT systems

This varied and engaging role covers many disciplines, from peripheral and single PC installation, right up to aiding in the installations of full client-server networks, along with rolling out new systems, both physical and cloud based.

Installing and configuration on VOIP Phone systems with Telephony Engineer

Upgrading and updating current systems, including individual machines, servers, operating systems.

Rolling out software installations and upgrades across client networks.

Installing and configuring Door access systems with Infrastructure team

Person Specification

Some of the skills we are looking for include: –

Excellent analytical and problem-solving skills
Experience in installation of workgroup and domain machines
Experience of Office 365 /exchange online migrations
Understanding of networks and VOIP systems
Good communications skills – written and verbal
A good team-playing mentality
An ability to work to tight deadlines and within constraints
Full Driving License essential

Key Responsibilities

Completing installation work to job/project description and customer satisfaction with set lead times and SLA’s
Ensuring equipment supplied to clients and settings applied recorded in systems.
Installing new machines / laptops
Installation and configuration of new Microsoft Servers
Installation and configuration of 3CX
Office 365 Migration
Ensuring individual targets are met to enable the installations team to meet their KPI targets
Ensure all internal systems are updated in a timely manner to ensure internal processes can be activated, this included but not limited to feedback, invoicing etc.
Work in conjunction with the Installations Manager, ensuring junior team members are both mentored and trained to the standards needed to provide class leading installations services.
While the above forms the core of the day to day role, additional activities maybe requested of you, and as a pro-active member of the company you would be expected to help in any reasonable request. A full list of duties can be found in 3.3. of this document.