Many ESP Projects clients will be interested to know that the London Advice Services Alliance has provided a FREE contact/case management database (known as AIMS).
AIMS is intended for organisations needing a system to collect information on their clients – everything from managing their case load, keeping notes, mailing and emailing and produce reporting. It can also be extended with calendars, financial reporting and monitoring of outcomes. To quote from the website:
“The system enables you to collect information relating to your service users, the issues and matters they raise with you and the services you offer them. You can decide the level of detail you want to go into, about the work you do with people or other organisations and the outcomes associated with that work.”
There is plenty more information, a demo version and a download link on LASA’s website here: http://www.lasa.org.uk/aims/index.shtml