What is an IT Roadmap? And why does my business need one? Well, the simple answer is that it’s a plan. A plan of how you intend to manage your IT Systems over the coming years. A plan of how much you intend to spend on IT Systems and security over the coming years. In ESP’s case, we use a 4-year roadmap that’s reviewed every 6 months. The roadmap becomes an agreement, between you, the customer, and your IT Provider, as to how the IT Systems are going to develop within your business over the coming 4-year period. It sets out some standard items, such as contract renewal dates, as well as replacement cycles for equipment such as PCs and Laptops. It’s essentially a documented plan, based on best-practices for businesses, when it comes to their IT Systems.