One of the weakest points in any security system, whether it be an IT system, or other system, is usually the human operators of that system. There is a whole subset of “hacking Techniques” dubbed “social engineering” where the goal is not to find weaknesses in the technological level of the system, it is to glean information from the end users to enable increased access, or to trick the end user into performing some task on their behalf, we have covered a couple of the methods used here and there.
Over the last week or so we have noticed an increase in Phishing Emails designed to illicit the Office 365 account details from unsuspecting end users. Unfortunately we have seen a couple of end users fall for these and have allowed access to their email system to an outside agent. with these details the Phisher can do anything that you would be able to do with your emails.
I have Office 365, do I still need to backup?
Office 365 has become more and more popular over the past couple of years and is now used in businesses all over the world. It has become increasingly beneficial to many users improving productivity, reducing costs for hardware and allowing users to access data wherever they might be.
Due to the data being in the cloud users are led to believe that there is no need to do Office 365 backups. Microsoft do have measures in place to backup and replicate data at their end but basically this is only a simple form of backup and does not actually protect you from human error such as accidental deletion or an employee maliciously deleting data.
As IT Support specialists, we provide tech support to companies of all types and sizes. With this in mind, we thought it would be interesting to end another successful year with a roundup of our 10 most common IT support questions from 2017.
1. I Need to Reset my Password
Failing to log in is among one of the most common IT support issues we are contacted with. The chances are, you’ve forgotten the password and you simply need to reset it. Our team can talk you through the process and provide step by step assistance.